The door is wide open for AI in the enterprise. While voice has always been part of its inner workings, AI-enabled voice technology is still finding its way. The push for voice-first applications in business, however, is already picking up the pace. We have Cortana for executives, Alexa for business tasks, and all sorts of chatbots for HR, customer service, and even business analysis.
Credit: AIMM
As technology evolves, so do the ways we look for that special someone.
Voice Technology, Artificial Intelligence, Security
AI has already wriggled its way into the business world with dedicated Alexa Skills that automate office tasks, an "intelligent agent" designed to boost workplace productivity, and even a personal AI analyst that digs up company data for you.
Voice technology creates new behaviors that affect your brand and your business.
Voice Technology, Voice Assistant, Alexa Skills
Voice technology and storytelling have become two peas in a pod. From Alexa Skills that read children's bedtime stories to branded audiobooks and podcasts, storytelling through voice devices is now one of the most powerful mediums to engage people of all ages.
Source: Diageo
We've all wanted to whip up cool cocktails when we have friends over. Google has always been somewhat helpful with recipes, but when it comes to drinks, most need a more visual instruction. So we turn to YouTube, only to find ourselves frantically tapping the screen to pause and replay the video with what we hope is the least sticky finger.
Brands tend to run into the same kind of trouble when publishing voice experiences. Some can't find real users to test in real-world contexts, others are lost on best practices for voice, and most simply don't know how to seamlessly integrate voice into their user journey.
Voice Technology, Voice Assistant, Conversational Design
From Star Trek to Spiderman, AI voices in film have been predominantly female. Yes, Hollywood has graced us with a few male voices too, like HAL 9000 and JARVIS. Although one was disturbingly evil and the other was later replaced by FRIDAY, a female voice. (So not really much choice there either.)
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