Conversational AI in Fintech Report

How voice and conversational AI interfaces are reducing friction and improving experiences within the fintech sector.

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The Conversational AI in Fintech Report is composed of insights from nearly 300 global industry experts and influencers. This report offers key insights on how different industries utilize voice tech to solve problems and leverage conversational assistants to transform customer experiences. 

70%

have published a professional skill, action, chatbot, or custom application

38%

view advertising and awareness and the largest challenge their most interested in solving

50%

believe that companies do not need to develop their own custom assistant because major platforms can be leveraged

39%

have their next major initiative launching in the next 6 months

Industry Experts Discuss Report Findings

On May 12, 2021, Sanjib Kalita, Editor-in-Chief of Money 20/20, led a discussion with industry leaders that explored top highlights from the report and the evolution of conversational bots. Take a look!