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From Star Trek to Spiderman, AI voices in film have been predominantly female. Yes, Hollywood has graced us with a few male voices too, like HAL 9000 and JARVIS. Although one was disturbingly evil and the other was later replaced by FRIDAY, a female voice. (So not really much choice there either.)
Not all voice experiences are good experiences. Some voice apps struggle to understand local accents, others are out of touch with the current lingo, and most customer service bots test your patience until you're yelling, "Put me through to a human, please!"
Where's my seat? What is the best hot dog vendor? Which beer tastes less like water?
Here's the problem: there are 2.25 million public safety officers in the U.S. and only 100.000 dispatchers. This means police, firefighters, and medical service providers—all of whom are usually in time-sensitive situations—have to wait for a dispatcher to become available so they can get the 101 on the situation ahead.
Image credit: VentureBeat
We've all read the threatening figures: voice search will be a $40 billion industry by 2022, over 55% of American homes will have a smart speaker, voice technology is taking over the world, etc. With all these predictions and “you’ll be left behind” kind of news, many companies are beginning to question their branding.