High attrition rates, difficulty recruiting, rising customer numbers and even higher customer expectations have meant that almost every call center on the planet is under untold pressure. It’s no surprise that over $70bn is forecast to be spent on cognitive services in the enterprise this year.
But, ‘AI’ isn’t a black box that you switch on and it’ll solve all your problems. You need to work out the right use cases for your business, plan the right roadmap, find the right talent and skills, select the right technology and bring all of this together in a way that’ll delight your customers. It’s easier said than done. That’s why most of you have probably had terrible experiences with chatbots and voicebots in the past.
We’re going to change that. We’re going to give you everything you need to start and scale your AI automation efforts in your call center. We’re bringing the world’s leading technology providers, and their clients, to tell you how they did it, what results they’re seeing and how you can do the same.
Regardless of where you’re at with implementing conversational AI into your call center, VUX @ VOICE22 (Presented by Kore AI), will make sure you leave armed with the insights you need to bring about exceptional conversational customer experiences for your customers and business.
Sessions happen Tuesday, October 11 from 11am-5pm, as part of the full VOICE 2022 programming.
11:00am - Opening Welcome, Kane Simms, CEO, VUX World
11:10am - How A Global Hotel Brand Used Omnichannel Conversational AI To Deliver A More Human CX Byline, Frank Schneider. Verint
11:35am - Making Up For Lost Revenue in 30 Days With Landry’s Inc and PolyAI, Brian Jeppesen & Brad Stein
12:00pm - Lunch Break
1:00pm - Prize Giveaway #1
1:05pm - How Florida Blue’s Visual IVR Processes 1000’s of Digital ID Cards Per Day, Raj Koneru, Founder and CEO, Kore.ai and Daniela Doherty, Florida Blue
1:35pm - Setting Up For Success: The Keys to Strategic Value and Scale, Kane Simms, VUX World
2:00pm - Break
3:00pm - Prize Giveaway #2
3:05pm - Panel: What's Next for Conversational AI?, Kane Simms, Tarren Corbett-Drummond, Arte Merritt, Tim Holve, and Kevin Fredrick
3:35pm - What's Possible Now and Where's it Going?, Robby Richardson, Cognigy
4:00pm - Leveraging your unstructured text data to understand and better prioritize what you need to build (and how), Greg Whiteside, HumanFirst
4:25pm - How Conversational AI & Automation can Boost Cost Savings & Skyrocket CSAT, Puru Amradkar, Chief Product Officer, Aisera
4:50pm - Closing Remarks, Kane Simms
VUX World
The founder of VUX World, Kane Simms, is one of the conversational AI industry’s most prominent thought leaders. Kane is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why voice, conversational AI, and NLP technologies are revolutionising how we live, work and get things done. He helps executives formulate the future of customer experience strategies and guides teams in designing, building and implementing revolutionary products and services built on emerging AI and NLP technologies. Through the industry-leading podcast, Kane brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice and conversational AI and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience.KoreAI
Raj Koneru is the Founder and CEO of Kore.ai, a market-leading conversation AI platform and solutions company. He drives Kore.ai’s vision and strategy for building Kore.ai’s no-code experience optimization platform and solutions to help global enterprises in their digital transformation journey through enriching customer, employee, and agent experiences. For over 30 years, Raj is a successful serial entrepreneur who is at the forefront of innovative technology solutions for global enterprises. Before starting Kore.ai, Raj was the founder and CEO of Kony, the market leader in a cloud-based mobile app development platform that was acquired by Temenos. Prior to that, his other successful companies include iTouchPoint, Seranova, and Intelligroup of which two made IPO at NASDAQ. Raj is frequently quoted in various technology and leadership-focused journals and is invited to share his thoughts on the future of technology.Cognigy
Sebastian Glock is senior technology evangelist at Cognigy whose focus lies in mediating between AI technology and business strategy. With deep knowledge in Conversational AI, he advises top-tier companies in Europe and North America and can often be found speaking at international conferences and events about digital transformation, customer experience innovation and contact center AI.Poly AI
Bio to come.Cigna
Bio to come.VUX World
Justin Is VUX World's CTO,previously Chief Innovation Officer at Comwave, one of Canada’s leading telcos, Justin has over a decade of experience in the telecommunications and digital transformation field, as well as a wealth of knowledge and experience implementing large scale conversational AI assistants.Presidential Bank
Bio to come.Knowbl
Former Director of Product at Clinc where he was responsible for the production build-out of their retail banking virtual assistant, called Finie.VUX World is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why voice, conversational AI and NLP technologies are revolutionizing how we live, work, and get things done.
We help executives formulate the future of customer experience strategies and guide teams in designing, building, and implementing revolutionary products and services built on emerging AI and NLP technologies.
VOICE Copyright © 2018-2022 | All rights reserved: ModevNetwork LLC