The need to increase security in the connected world, has led organizations to explore using biometrics-based methods, such as voice and fingerprints, to secure entry into buildings and applications.
Should voice be used to authenticate identity in banking, e-commerce, and physical access control to computer resources?
Can hacking risks such as voice-spoofing be overcome when security is essential? What are the privacy concerns for users?
The number one thing to do when moving toward integrating AI into your UX design is to hire a diverse team.
– Steph Hay, VP, Conversational AI Design & Integrated Experiences, Capital One