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HOSPITALITY / CUSTOMER SERVICE

"Eventually, hotels guests will expect the kind of predictions that only AI can achieve." - Stephen Pratt, CEO at Noodle.ai
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New Jersey Institute of Technology
Newark, USA

July 22-26, 2019

Time Left Until VOICE 2019

WHAT SHOULD I KNOW?

Soon, a hotel room without a voice assistant will seem as odd as a room without a phone. AI is bringing the power of voice to everything from chain hotels to vacation rentals. The opportunities for simplifying guest experiences and increasing staff productivity are wide open.

The hospitality industry's Go Moment voice assistant concierge, Ivy, powered by Watson, is in more than 300,000 guestrooms in about 1400 hotels, which is especially helpful for those with manual dexterity disabilities or low vision.

How are voice-enabled devices equipped to respond to different types of audio input and output?

What future control will guests have over the device?

Companies and other organizations that are adopting chatbots to field customer requests are finding ways to provide quick and easy information access to customers.

Which information needs are best suited to chatbots?

Why is it necessary to maintain additional channels for customer support?

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Voice-powered digital health solutions dramatically reduce the barriers to engagement by providing an intuitive, hands-free care experience.
– Nathan Treloar, Co-Founder and President of Orbita

The growth of voice payments is poised to accelerate exponentially faster than mobile payments
– Mark Weber, CEO

The number one thing to do when moving toward integrating AI into your UX design is to hire a diverse team.

– Steph Hay, VP, Conversational AI Design & Integrated Experiences, Capital One

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