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The hospitality industry's Go Moment voice assistant concierge, Ivy, powered by Watson, is in more than 300,000 guestrooms in about 1400 hotels, which is especially helpful for those with manual dexterity disabilities or low vision.
How are voice-enabled devices equipped to respond to different types of audio input and output?
What future control will guests have over the device?
Companies and other organizations that are adopting chatbots to field customer requests are finding ways to provide quick and easy information access to customers.
Which information needs are best suited to chatbots?
Why is it necessary to maintain additional channels for customer support?
The number one thing to do when moving toward integrating AI into your UX design is to hire a diverse team.
– Steph Hay, VP, Conversational AI Design & Integrated Experiences, Capital One