As AI revolutionizes customer interactions, VOICE & AI 2024 brings together the conversational and generative AI communities, enterprise leaders, and AI innovators to explore the latest advancements in the field. Join us to delve into AI-powered language services, CX automation, the future of the conversational enterprise, and more — promising limitless connects with the people driving the transformation of customer engagement.
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At VOICE & AI, we believe that small is the new big.
Our exciting new House Concept will transform the traditional conference layout and experience. Immerse yourself in intimate, topic-focused spaces that will foster deeper discussions, hands-on learning, and more meaningful connections with like-minded creators and innovators like you.
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Dominique (who also goes by Dom) is a creative and passionate product and operations leader with more than 18 years of online experience both in North American and Global product management, customer experience and operations, and software development. She has led and managed the product management, UX design, engineering, data science, IT, analytics and insights, and customer service functions with revenue and cost directed responsibilities. Currently, Dom oversees the Conversational Commerce team for Walmart. In this role she is responsible for all parts of Walmarts conversational experiences including Voice and Text Commerce. Responsible for changing how people interact and shop with Walmart. She was previously the Chief Product Officer of Jetblack, a members-only shopping service that was the first portfolio company within Store Nº8, the incubation arm of Walmart. She joined Walmart through their acquisition of Bonobos where she was the Chief Experience Officer. Prior to that she was VP of product and user experience at Gilt Group, and spent 12 years leading product teams at Travelocity. Dominique graduated with a Bachelor of Arts in Political Science from Duke University where she also served as captain of their NCAA Women's Varsity Volleyball team. She currently lives in Larchmont, NY with her husband and two sons.
Ryan Steelberg is a seasoned technology executive and pioneer of digital and data-driven businesses. He is currently the co-founder and President of Veritone, Inc., a public company on NASDAQ. He also serves on its Board of Directors. Previously, he served as the President and Chief Executive Officer of Brand Affinity Technologies, Inc. Prior to that, Mr. Steelberg served as the Head of Broadcast at Google Inc. From 2002 to 2007, he was the co-founder and President of dMarc Broadcasting, an advertising company that was acquired by Google Inc. in 2006. From 1998 to 2000, he served as President and CEO of 2CAN Media, a company that was acquired by CMGi. From 1995 to 1998 he served as President of AdForce, a company that was also acquired by CMGi in September of 1999, after its IPO earlier that year.
For the past two decades, Charlene Li has been helping people see the future. She’s an expert on digital transformation, leadership, customer experience and the future of work. She’s the author of six books, including the New York Times bestseller, Open Leadership and co-author of the critically acclaimed book, Groundswell. Her latest book is the bestseller The Disruption Mindset. She is the Founder and Senior Fellow at Altimeter, a disruptive analyst firm acquired in 2015 by Prophet. Named one of the most creative people in business by Fast Company, Charlene is a graduate of Harvard College and Harvard Business School.
Kim Rees leads Data and AI Design at J.P. Morgan. She is an inventive and forward-thinking leader skilled at developing novel, systems-based solutions in the space of data, AI, and machine learning. Humanity-centered data champion exploring ways to align algorithms to our values, democratize data use, and rehydrate our data with humanness.
Adam is an Account Director and Head of Azure OpenAI Enablement on the GTM team at OpenAI. Prior to joining OpenAI, Adam had spent time at Microsoft, Pivotal and Cisco and has spent over 2 decades in Enterprise technology sales. Adam is based in the New York area.
For more than 25 years, Raj has been at the forefront of innovative solutions for global enterprises. Before starting Kore.ai, Raj was the CEO and founder of Kony, a leader in cloud-based mobile app development. He also co-founded iTouchPoint, Seranova, and Intelligroup.
Arpita Bhowick is the “Digital Change Champion” in her organization’s digital transformation journey, focusing on digital strategy, implementing multi cloud solutions like CRM, AI driven self- serve offers and contact center AI and data analytics, in a fast paced, ambiguous ecosystem. Arpita has experience in pharmaceuticals, telecommunications, healthcare, the public sector, e-Retail, Fin-serv, travel and handling budgets of $20 MM + program portfolios.
Shyamala is a seasoned conversational AI expert. Having led initiatives across connected homes, automotive, and wearables - just to name a few, she's put her work on research into usability, accessibility, speech recognition, and multimodal voice user interfaces, and has even been published internationally across publications like Forbes. Outside of her research, she's spent the last 18 years designing mobile, web, desktop, and smart TV interfaces and has most recently joined NVIDIA to own their roadmap for Speech AI tools.
Jacob DePriest is the VP, Deputy Chief Security Officer at GitHub where he is responsible for managing the GitHub Security team. Prior to GitHub, Jacob was a senior executive at the National Security Agency where he built and led the Developer Experience program, was the Agency’s executive sponsor for open source, and led a number of IT and security transformation initiatives. Having led both engineering and security teams, Jacob is passionate about security working with the developer flow and not against it. Outside of work, Jacob enjoys staying active, reading science fiction/fantasy, and hanging out with his wife and two boys in Maryland.
Susan Sly is the Co-CEO and Co-Founder of RadiusAI (RAI), an award-winning visual intelligence company specializing in the retail, restaurant, and healthcare sectors. RAI is currently implementing its smart retail solution at the edge for a national retailer with 1,000 locations. RAI has been named one of the fastest growing startups in Phoenix three years in a row and won VentureBeat’s AI Innovation at the Edge Award in 2022, beating out several highly acclaimed technology companies. Prior to co-founding RAI, Susan led channel sales teams in three sectors generating over $2 billion in revenue. As a sought after entrepreneurial thought leader, Susan has spoken for MIT, The Forbes School of Business, and shared the stage with Tony Robbins, Jack Canfield, Mark Victor Hansen, and many others. In her spare time, Susan is the host of the highly acclaimed podcast, Raw and Real Entrepreneurship, mom of five, wife, and tech investor. Susan has appeared on CNN, CNBC, Fox, ABC Family, and is a member of the prestigious Forbes Business Council.
Gordon Chu is a Digital Innovation Manager at Cathay Pacific, where he drives innovation culture and leads structured experimentation with emerging technologies. He has extensive product management experience, including as Digital Product Manager for Conversational AI and various Product Owner roles at Cathay Pacific and in startups. Gordon will share his insights on effectively implementing large language models in enterprises. With his passion for exploring new technologies and his structured approach to experimentation, he is well-positioned to offer valuable insights into integrating large language models into an organization's innovation strategy.
Congressman Don Beyer is serving his fifth term as the U.S. Representative from Virginia’s 8th District, representing Arlington, Alexandria, Falls Church, and parts of Fairfax County. He serves on Congress' Joint Economic Committee, and also serves on the House Committee on Ways and Means. He was the Lieutenant Governor of Virginia from 1990 to 1998, and was Ambassador to Switzerland and Liechtenstein under President Obama. Rep. Beyer’s signature work as lieutenant governor included advocacy for Virginians with disabilities and ensuring protections for Virginia’s most vulnerable populations as the Commonwealth reformed its welfare system in the mid-1990s. Rep. Beyer was Virginia’s Democratic nominee for governor in 1997. After leaving office, Rep. Beyer spent fourteen years as Chair of Jobs for Virginia Graduates, a highly successful high school dropout prevention program, and was active for a decade on the board of the D.C. Campaign to Prevent Teen Pregnancy. As Chair of the Virginia Economic Recovery Commission, he helped pass permanent pro-business reforms and was co-founder of the Northern Virginia Technology Council. President Obama nominated Rep. Beyer to serve as Ambassador to Switzerland and Liechtenstein in 2009. He used his position to advocate for stricter sanctions to compel Iran to begin nuclear disarmament discussions.
Renn Turiano is SVP and Head of Product for Gannett Media. He is an established product leader with 30+ years delivering successful customer experiences. He has deep operational experience and expertise in organizational leadership and end-to-end product development. Previously, Renn served as VP of Product and Design at NBCUniversal where he helped incubate and launch the Peacock streaming service. Prior to Peacock, Renn was at Amazon where he built and led multiple teams, driving the creation of numerous successful products and features. Additionally, he has held product and design roles at RAPP, HTC, McKinsey, Goldman Sachs, among others.
Noelle Russell is a multi-award-winning technologist with an entrepreneurial spirit who specializes in helping companies with emerging technology, cloud, AI and Web 3.0. She has led teams at NPR, Microsoft, IBM, AWS and Amazon Alexa, and is a consistent champion for Data and AI literacy. She has built over 100 conversational AI applications since 2014 and has over 2 million unique users on Amazon Alexa. She also influenced almost $1 billion in revenue for Microsoft AI during her tenure there speaking to Fortune 500 executives, running whiteboarding technical sessions, and leading internal hackathons for her customers. In the last year, she was awarded the Microsoft Most Valuable Professional (MVP) award for Artificial Intelligence (for the 2nd year) as well as VentureBeat’s Women in AI Responsibility and Ethics award.
Sandy Diao is a growth executive and venture investor. Sandy has led growth teams at five companies spanning different business models and industries, such as Meta/Facebook, Pinterest, Indiegogo, and Descript. She is currently the Director of Growth at Descript, one of the fastest growing generative AI software companies and is OpenAI Startup Fund's largest investment to date. Sandy invests in software companies as a Venture Partner at IOVC and also advises early to later stage teams on growth marketing. Throughout her career, Sandy has worked with hundreds of startup teams to create go-to-market and growth strategies. Sandy has spoken at over thirty conferences on growth strategy, marketing, and entrepreneurship.
Bala Maddali is a strategist, influencer, innovator, story-teller, insights-driven product leader who is passionate about the convergence of people, products, experience, and technology.We live in an algorithmic digital world that craves for humanness. He strongly believes human-centered Ai is the secret sauce that blends the digital and the human behavior to humanize the experiences. He leads the Conversational Ai Channels, Product & Customer Experience for the Verizon Consumer group. He has a proven track record in leading and driving strategy, transformation and, commercialization of next-generation Digital experiences, Conceptualizing and enabling industry best and first products to delight customers and enable sustainable growth and value. He is a curious speaker at multiple industry leading customer experience & Ai forums.He has 12 patents in the area of mobile and TV second screen convergence experience, social TV and voice & gesture-based app interactions.
Tiarne Hawkins is an innovative leader with over 10 years of experience in Artificial Intelligence (AI) and technology. She currently serves as the AI Services Director at Welocalize, collaborating with tech giants to create data pipelines for some of the world's largest AI applications. Ms. Hawkins is also the host of "You & AI," a series where she engages with prominent figures from various industries across both Public and Private sectors including The United Nations, NASA, Nvidia, Salesforce, Amazon, Microsoft, Google and more. Her aim is to help bridge the education gap, making complex concepts understandable to a global audience. Passionate about diversity in AI, she focuses on inclusivity and multicultural perspectives, earning her recognition as a thought leader in AI and technology. Additionally, Ms Hawkins is part of the Make a Wish Australia AI advisory team helping drive utilization of AI for good.
Dr. Eui-Hong (Sam) Han is Director of AI/ML and Zeus Technology at The Washington Post. He is an experienced practitioner of AI, machine learning and data science. He has provided strategic and tactical leadership in data science discipline and led data science teams focused on augmenting key enterprise customer and revenue growth initiatives through the application of artificial intelligence and machine learning at The Washington Post, Marriott International, Persistent Systems and Sears. He has more than 30 published papers and presented his works at academic and industry conferences. He also served as a conference organizing committee member for conferences such as KDD, SIAM International Conference on Data Mining, and PAKDD. Furthermore, he has contributed as a member of the Program Committee for conferences including SIGIR, KDD, ICDM, ECML/PKDD, and DaWak. He holds a PhD in Computer Science from the University of Minnesota - Twin Cities.
