CONVERSATIONAL DESIGN

"The number one thing to do when moving toward integrating AI into your UX design is to hire a diverse team." –Steph Hay, VP, Conversational AI Design & Integrated Experiences, Capital One
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New Jersey Institute of Technology
Newark, USA

July 22-26, 2019

Time Left Until VOICE 2019

WHAT SHOULD I KNOW?

Voice user interfaces are described as "the biggest UX challenge since the birth of the smartphone." From choosing the right tone to the pros and cons of encouraging an emotional connection, creating a successful voice interaction pushes every aspect of design to the limit. Come learn from the industry experts paving the way for enhanced natural language conversations.

Building trust that users will consistently get what they need from your interface increases the odds that they will use it.

How will your Voice User Interface (VUI) drive usability between people and devices?
When do you use visual, auditory, or tactile cues to help build better experiences?
How do you improve speech recognition and craft for context?

User interfaces can provide more relevant responses if they adapt to known user information and current context.

How do we gain insight into the user's intent without asking unneeded followup questions?

Word choice, voice type and tone are all part of conveying a brand's personality.

Should a brand's voice sound completely human or just be human-like and coherent?

Unlike artificial intelligence, which uses machine learning to solve a narrowly defined problem, General Intelligence (GI) systems were designed to learn on their own.

What is reinforcement learning vs. supervised learning?
Can machine learning models work cooperatively?
How advanced can a Natural Language Processing GI system get?

Kids are not miniature adults. Designing for children must take their differences at every age into account.

How do you target cognitive ability for specific age ranges?
What makes interaction fun for kids?
How do you bridge knowledge gaps?

Enabling people with diverse characteristics, from color blindness to haptic inabilities, to use a product in different environments is as good for business as it is for society.

What are some recent advances driving better design?

BECOME A SPONSOR

Enhanced opportunities to attend, sponsor and partner with VOICE are available! Our audience is engaged, focused and inquisitive, representing the perfect mix for any organization's marketing goals. Connect now with one of our coordinators.

 

SPONSORSHIP OPTIONS

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Voice-powered digital health solutions dramatically reduce the barriers to engagement by providing an intuitive, hands-free care experience.
– Nathan Treloar, Co-Founder and President of Orbita

The growth of voice payments is poised to accelerate exponentially faster than mobile payments
– Mark Weber, CEO

The number one thing to do when moving toward integrating AI into your UX design is to hire a diverse team.

– Steph Hay, VP, Conversational AI Design & Integrated Experiences, Capital One

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